Business Etiquette
Perfect for individuals or groups! Ideal for business, sales & marketing executives, career seekers, and graduates. Business etiquette training provides individuals and businesses with the knowledge of basic rules of etiquette that can help an organization grow and experience success. Now more than ever, the success of an organization depends on your employee’s ability to build relationships with colleagues and customers. Making a positive impression is where business etiquette plays a major role. There are many habits that lead to poor business etiquette which may have a big impact on your company and your bottom line.
Coaching
In this workshop we will show young adults how to make memorable and positive first impressions wherever they go. Research shows that it takes less than 10 seconds of meeting someone to form an opinion about that person. Statistics reveal that 55% of our first impression is based on the way we look, 38% on the way we present ourselves and only 7% is based on what we have to say. Equip yourself with the essential life skills that will allow you to shine.
Topics Include:
First impressions
Dressing for success
What does your handshake say about you?
Introductions
Who gets introduced to whom first?
Presence and body language
How to handle the forgotten name
Entering and exiting conversations
Conversational no no’s
How to gracefully initiate and end conversations
The art of small talk and its significance
Perfecting your Elevator Pitch
Business card etiquette
Telephone and cell phone etiquette
When and how to write thank-you notes and emails
Tech Etiquette – Email, snail mail, text… which is best?
Learn the most common mistakes professionals make and how to avoid them
Program A: First Impressions & Communication Skills
Program B: Dining Skills & Event Etiquette Workshop
Perfect for anyone in business, this portion of the business etiquette training course covers every aspect of business dining etiquette and client entertaining. As more business meetings are being held during meals, proper etiquette must be made a priority, such as knowing how to select the location of the meeting, selecting the menu, who orders first, as well as who pays the bill? Whether you’re grabbing a quick lunch with colleagues or need to impress a client at a formal dinner, we can help you maintain your professional image.
Topics Include:
Invitations & RSVP
Receiving lines
Restaurant etiquette for business
Client entertaining tips
Defining “dress codes”
Dining dos and don’ts
Styles of eating: Western vs. Continental
Navigating your place setting
Taking your seat and napkin use
Proper way to eat bread & soup
Cocktail party etiquette
Buffet etiquette
Cell phone etiquette at the table
Who pays the bill?
Tipping guidelines for restaurants
Do’s & don’ts of the office party
$100 includes etiquette instruction and multi-course meal.